Go ahead, and one of our marketing guys (Yev) already > would you mind if I published your email publicly? The computer is no longer actually performing fresh backups No worries, the most important part is that you are aware > Would you be amenable to holding off on deleting the backup It's hard getting through the email marketing overload.
Hi Robbie, thanks for getting back to me! He responded to my questions in a lengthy email, which I'll paste again here because I had the foresight to ask in advance for future permission to post publicly. Maybe they would have! We'll never know, because I responded to this email right away. Yes, they could have proactively canceled my bill. He emailed me because the version running on that computer was considered so unstable as to be unreliable. If you have any questions, feel free to contact meĬTO, already had other (newer) computers being backed up, and this was a courtesy email to tell me I had failed to stop paying for monthly backups for a computer I had not opened (and thus synced) for years.
#Backblaze customer service how to#
(I can provide instructions on how to cancel your Machine's backup and all of the files in the backup,Īnd you will be paying for an unused license. (Will take less than 5 seconds, totally free,Ģ) Do nothing -> in 7 more days I will delete that Just visit our homepageĪnd download it and install right over the top of You are paying for a service you are not using.ġ) Upgrade your Mac OS X 10.5 computer called "rlmmbp" NO LONGER WORKS (too old, needs updating). You have the very very last computer on earth runningĪn ancient version of Backblaze (version 1.5.2.390) that This is NOT an automated email, I'm typing this live. Hi Robbie (first name guessed from email address). Shortly thereafter I received the following email: In 2013 I booted up a dormant 2006 Macbook to prep for lending to a friend. Apropos of nothing, I'll share one of the reasons why I've been a loyal customer since 2010.
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